Frequently Asked Questions
Everything you need to know about our luxury footwear and services.
How do Del Toro shoes fit?
Most of our velvet slippers and loafers run true to size. However, for our chukka boots and sneakers, we recommend sizing down a half size if you are between sizes. Please refer to our detailed size guide on each product page for specific measurements.
Where are your shoes manufactured?
All Del Toro footwear is proudly handmade in Italy by master artisans. We use traditional construction techniques and premium materials to ensure the highest quality and durability.
What is your return policy?
We offer a 30-day return window for all unworn and unaltered items in their original packaging. Please note that personalized or 'Made-to-Order' items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my velvet slippers?
To maintain your velvet slippers, we recommend using a soft-bristled brush to remove surface dust. Avoid wearing them in wet conditions. For deeper stains, please consult a professional leather and fabric specialist.
Can I request a custom embroidery or monogram?
Absolutely. We offer bespoke monogramming services on our signature velvet slippers. You can select your initials and thread color directly on the product page, adding approximately 4-6 weeks to the delivery time.